ASUS PRIME Z790-P D4

Card stops working after 3 months and I am refused the guarantee!

I assembled my setup myself by carefully fitting the processor into the motherboard, both were new.
The application of the thermal paste was done afterwards, correctly, and the processor was never removed by me.

I took my tower to a shop to have them confirm that the motherboard is defective.
They did some manipulations, like removing the processor to test it on another machine.
Conclusion: the motherboard is defective.

Then they took pictures and sent them to the customer service.

On the pictures there are drops of thermal paste on the socket...but it's not me who did that.
So they refuse to give me a warranty...

I am waiting for a gesture from you, it is not normal to consider so little a faithful customer without history for 10 years with you.

General information	Product name	ASUS PRIME Z790-P D4
	Brand	ASUS ASUS
	Model	90MB1CV0-M0EAY0
Processor	Processor support	Intel 1700
Processor	Number of CPUs supported	1
Chipset	Chipset	Intel Z790 Express
Memory	Memory format	4 X DIMM 288-pin (DDR4)
	Memory Frequency(ies)	DDR4 5333 MHz
		DDR4 5133 MHz
		DDR4 5066 MHz
		DDR4 5000 MHz
		DDR4 4800 MHz
		DDR4 4700 MHz
		DDR4 4600 MHz
		DDR4 4500 MHz
		DDR4 2133 MHz
		DDR4 2400 MHz
		DDR4 2666 MHz
		DDR4 2800 MHz
		DDR4 2933 MHz
		DDR4 3000 MHz
		DDR4 3200 MHz
		DDR4 3333 MHz
		DDR4 4400 MHz
		DDR4 4266 MHz
		DDR4 4133 MHz
		DDR4 4000 MHz
		DDR4 3400 MHz
		DDR4 3466 MHz
		DDR4 3600 MHz
		DDR4 3733 MHz
		DDR4 3866 MHz
	Memory type	DDR4
	Memory technology	Dual Channel
	Maximum RAM capacity per slot	32 GB
	Maximum RAM capacity	128 GB
Graphic	Integrated graphics controller	No
Graphic	Compatible graphics core integrated in the CPU	Yes
Expansion slots	Graphic connector(s)	1 X PCI Express 5.0 x16
	Graphic connector(s)	3 X PCI Express 4.0 x16 (x4)
	Number and Type of slots	1 X PCI Express 3.0 x1
Audio	Audio Chipset	Integrated
Audio	Number of audio channels	8
Network	Number of ports/Ethernet controler	Integrated - 2.5 GbE
	Network standard(s)	2.5 Gbps Gigabit Ethernet (2.5 GbE)
	Wi-Fi	No
Storage	RAID supported	Yes
	Hard drives connectors	4 X Serial ATA 6Gb/s (SATA Revision 3)
		1 X M.2 - PCI-E 4.0 x4 + SATA 6 Gb/s
		2 X M.2 - PCI-E 4.0 x4
	Number of M.2 slot(s)	3
	Supported RAID Modes	10
		5
		0
		1
Connectivity	Rear panel connectors	1 X HDMI Female
		1 X DisplayPort Female
		1 X USB 3.2 Type C
		1 X USB 3.1
		2 X USB 3.0
		4 X USB 2.0
		1 X RJ45 Female
		1 X MiniDin 6 Female (PS/2)
		3 X 3.5mm Jack Female Stereo
	Additional connectors	1 X LED RGB connector(s)
		3 X Addressable LED RGB connector(s)
		1 X TPM
		1 X Internal S/PDIF
		Front panel audio
		1 X +12V (Power supply P4)
		1 X +12V (Power supply P8)
		1 X ATX 24 Pin
		1 X Serial (RS-232)
		4 X Internal USB 2.0
		4 X Internal USB 3.0
		1 X Internal USB 3.1 Type C
Physical characteristics	Motherboard format	ATX
	Length	305 mm
	Width	234 mm
Equipment	Advanced overclocking features	Yes
	Use	Office
	Use	Gamer
	LED	No
Warranties	Commercial warranty	Seller 3 years
Warranties	Legal warranty	See terms & conditions

ATX Socket 1700 Intel Z790 Express Motherboard - 4x DDR4 - M.2 PCIe 4.0 - USB 3.2 - PCI-Express 5.0 16x - LAN 2.5 GbE

Overview

Specifications

Customer review

Harness the full power of your Intel Core processor

ASUS PRIME Z790-P D4

General information

Product name

Brand

Model

Processor

Processor support

Number of CPUs supported

Chipset

Chipset

Memory

Memory format

Memory Frequency(ies)

Memory type

Memory technology

Maximum RAM capacity per slot

Maximum RAM capacity

Graphic

Integrated graphics controller

Compatible graphics core integrated in the CPU

Expansion slots

Graphic connector(s)

Number and Type of slots

Audio

Audio Chipset

Number of audio channels

Network

Number of ports/Ethernet controler

Network standard(s)

Wi-Fi

Storage

RAID supported

Hard drives connectors

Number of M.2 slot(s)

Supported RAID Modes

Connectivity

Rear panel connectors

Additional connectors

Physical characteristics

Motherboard format

Length

Width

Equipment

Advanced overclocking features

Use

LED

Warranties

Commercial warranty

Legal warranty

Card stops working after 3 months and I am refused the guarantee!