Excellent
Bought a year ago, my Hero is still in perfect condition and as comfortable as ever. The backrest is harder than that of other brands, but that's also why you can spend the whole day in it comfortably without your back hurting afterwards. It's very heavy (30kg!), so it's extremely stable. The backrest is high and wide, perfect for a tall person: I'm 1m95 tall and I can finally rest my head against the backrest! The upholstery hasn't moved, despite being used quite a lot and despite the cat often jumping on it. The only downside is the head cushion, which I don't think is great. I replaced it with a Secret Labs memory foam cushion.