LDLC warranty

At LDLC, we care about warranty <3

That's why all your purchases(2) automatically benefit from an additional year of commercial warranty(1) on top of the 2-year legal guarantee.

1 Year extra

LDLC automatically extends the legal guarantee of conformity. Therefore, the warranty increases from 2 to 3 years.

Same guarantees, for longer

We repair, replace or refund all products under warranty.

A great plus

This extension is automatically applied and is free of charge.


I want to return a product under warranty. How are the return costs covered?

As part of the LDLC warranty, we offer all our customers living in Metropolitan France and Belgium a prepaid return voucher that allows them to return the most common products free of charge (products weighing less than 30 kilos that can be picked up by the Post Office). If there is no prepaid transport voucher, the postage costs for the material's return within the first two months after reception are refunded through a purchase voucher. The voucher's amount is calculated on the basis of the return postage rate for a prepaid parcel (Colissimo for France, Kilopost EU for Belgium, Swisspost Postpac Int. ECO for Switzerland, etc.). The voucher is valid for 3 months from date of issue.

Can I choose to have the manufacturer's warranty applied first?

Of course! Many products also benefit from a commercial warranty handled directly by the manufacturer. This is often the quickest way to deal with the warranty. Most laptops, monitors, printers and hi-fi / home cinema systems can be repaired or replaced directly by the manufacturer or its network of technical stations.

(1) This warranty is applicable since April 27, 2023 on our entire catalog, except for consumables/office supplies (ink cartridges, toners ...), used products and products offered by partners-sellers of our marketplace, which remain guaranteed within the limits of the legal guarantee.
(2) new products sold by LDLC, excluding batteries and consumables.
See our terms and conditions of sale..

Contact us

Have a question? Don't hesitate to contact us by phone or by using the following form:

Call us:

+33 (0)4 27 46 6000

Opening times: Monday to Friday from 9am to 6pm, Saturday from 10am to 1pm and from 2pm to 5pm (Paris time)

Email us: [1]

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